Return & Refund Policy

Last updated: 13 May 2026

Personalized Items – No Returns

All personalized items in my shop are made to order based on your individual specifications (e.g. name, date, custom text or design). Because these items are uniquely made for you, I do not accept returns or exchanges on personalized products unless they arrive damaged or defective.

💡 Please review your personalization details, size, and color carefully before placing your order. Feel free to message me if you have any questions before purchasing!

Non-Personalized Items – No Returns

As all items are printed on demand specifically for your order, I am unable to accept returns or exchanges for non-personalized items either, unless the item arrives damaged or defective.

Please make sure to consult the size guide carefully before ordering, as I cannot offer refunds or exchanges for incorrect size or color choices.

Damaged or Defective Items

If your order arrives damaged or with a production defect, I'm happy to make it right. Please contact me within 14 days of delivery via Etsy Messages and include:

A photo clearly showing the damage or defect
Your order number

Depending on the situation, I will offer a replacement or a full refund. Your statutory rights are not affected by this policy.

Contact

For any questions about your order, please reach me via Etsy Messages or at info@TamisDesignLab.de